0.) Disconnect from any VPN you may be connected to.
1.) Download: https://sourceforge.net/projects/winmtr/
2.) Open the ZIP, then click x64 ox x32 depending on which one you need.
3.) When opened, in the host field - input your server's IP Address where you are experiencing lag/latency.
4.) Click START!

Let it run for 15 minutes. Once complete, click "STOP" then click "Export HTML". Save it and send us the file! You can also take a full screenshot of the software.
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