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Troubleshooting
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Failed to connect to PSN / XBOX
If you are experiencing "PlayStation Network" error, you'll need to set the DNS Manually. This is because we block DNS Requests from non-whitelisted networks to prevent DNS Attacks. If you are using OVH - Please use the following DNS on your Console:** DNS PRIMARY: 213.186.33.99 DNS SECONDARY: 0.0.0.0 or 213.186.33.99 If you are using any other server - Please use the following DNS on your Console DNS PRIMARY: 1.1.1.1 DNS SECONDARY: ```0.0.0.0 or 1.
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Auth Failure
Auth Failure If you are positive, that you have entered the valid username / password and still getting auth-failure then try to wait a few minutes. This usually happens when you are trying to change servers, too rapidly.
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Missing TAP or TAP Disabled
If you have problems with your TAP, there could be a few different reasons. First of all, you should make sure that you have TAP Installed. If you do not have it installed, please install it from this link: https://cdn.octovpn.com/tap-windows.exe You can check if you have TAP Installed by going to "Programs & Functions" in Windows, then search for "TAP-Windows". If you find it, then TAP is installed. However, if you have it installed and it says something along the lines with "TAP ADAPTER BUS
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Traceroute to debug network issues
1.) Download: https://sourceforge.net/projects/winmtr/ 2.) Open the ZIP, then click x64 ox x32 depending on which one you need. 3.) When opened, in the host field - input your server's IP Address where you are experiencing lag/latency. 4.) Click START! Let it run for 30 seconds. One complete, click "STOP" then click "Export HTML". Save it and send us the file!
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