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Failed to connect to PSN / XBOX
If you are experiencing "PlayStation Network" error, you'll need to set the DNS Manually. This is because we block DNS Requests from non-whitelisted networks to prevent DNS Attacks. If you are using OVH - Please use the following DNS on your Console:** DNS PRIMARY: 22.214.171.124 DNS SECONDARY: 0.0.0.0 or 126.96.36.199 If you are using any other server - Please use the following DNS on your Console DNS PRIMARY: 188.8.131.52 DNS SECONDARY: ```0.0.0.0 or 1.
Auth Failure If you are positive, that you have entered the valid username / password and still getting auth-failure then try to wait a few minutes. This usually happens when you are trying to change servers, too rapidly.
Missing TAP or TAP Disabled
If you have problems with your TAP, there could be a few different reasons. First of all, you should make sure that you have TAP Installed. If you do not have it installed, please install it from this link: https://cdn.octovpn.com/tap-windows.exe You can check if you have TAP Installed by going to "Programs & Functions" in Windows, then search for "TAP-Windows". If you find it, then TAP is installed. However, if you have it installed and it says something along the lines with "TAP ADAPTER BUS
Traceroute to debug network issues
1.) Download: https://sourceforge.net/projects/winmtr/ 2.) Open the ZIP, then click x64 ox x32 depending on which one you need. 3.) When opened, in the host field - input your server's IP Address where you are experiencing lag/latency. 4.) Click START! Let it run for 30 seconds. One complete, click "STOP" then click "Export HTML". Save it and send us the file!