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Info about payments
Do you offer refunds?
Do you offer refunds? Yes, we offer refunds if payment was within the last 7 days. We may refund past 7 days on our discretion.
Cancel PayPal Subscription
Cancelling PayPal subscription Log in to your PayPal account. Click the Settings icon next to "Log out." Click the Payments tab, then click Manage pre-aproved payments under "Pre-approved payments." Select the payment you'd like to cancel, then click Cancel.
How long does it take to process the payment?
How long does it take to process the payment? If the invoice remains unpaid after you've sent us an payment through bank transfer or credit card - it may take up to 72 hours to clear the payment. This depends on your bank, and how long they take to process the payments. Most banks do this instantly, so you'll receive your products instantly.
Which payment methods do you offer?
Which payment methods do you offer? We currently accept: PayPal (via 2Checkout) Debit / Credit Card (via 2Checkout) Cryptocurrency (via Coinbase) Bank Transfer, Debit/Credit Card & Local Payment Solutions (via PaymentWall) CashApp USA
How to cancel your OctoVPN Service
Head over to https://manage.octovpn.com/vpn & click your active service that you want to cancel. Click "Cancellation" tab and submit a cancellation request. Now the cancellation has been completed on our part, however - if you paid with PayPal & believe you have set up an automatic subscription. You need to remove that as well. How to cancel PayPal Subscription: https://help.octovpn.com/en/article/cancel-paypal-subscription-1es2v96/